Privacy policy

Strength en Movement Physiotherapy is operated by Zab Azulay (ABN 66 270 912 694) at Unit 22/13-15 Baker St, Banksmeadow NSW 2019. Your privacy matters, and as a health service provider we follow the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW). This policy explains what information we collect, why we collect it, and how we keep it safe.

What we collect

To provide physiotherapy care, we collect:

• your name, date of birth, address, phone number and email address
• your health information, including your injury history, symptoms, assessment findings, treatment notes, and any scans or reports you share with us
• health fund details, if you’d like to claim a rebate
• an emergency contact
• payment details, which are processed by our payment provider

How we collect it

Most of your information comes directly from you, when you book online, complete your intake forms or attend your appointments. With your consent, we may also receive information from your GP, specialist, surgeon or another health practitioner involved in your care.

Why we collect it

We use your information to assess and treat you, keep accurate clinical records, manage bookings and payments, process health fund claims, and contact you about your appointments. We won’t use your information for any other purpose without your consent, unless the law requires or allows it.

How we store it

Your clinical notes and booking details are kept in Cliniko, a secure, cloud-based practice management system built for health practitioners. Payments are processed by our payment provider, and we don’t store your full card number ourselves. Under NSW law, health records are kept for at least 7 years after your last appointment, or until you turn 25 if you were under 18 when we last saw you, and they’re then securely destroyed.

Who we share it with

We only share your health information with your consent, or when the law requires or allows it. This may include your GP or other health practitioners involved in your care, your health fund when you make a claim, and regulators or courts where we’re legally required to. We never sell your information.

Some of the service providers we use, including Cliniko, our payment provider, our website host and Google, may store data outside Australia. We only use providers that apply strong security and privacy protections.

Our website

This website doesn’t use analytics, advertising or tracking cookies. The location map on our home page is provided by Google Maps, which may set its own cookies when it loads, and this is covered by Google’s privacy policy. Like most websites, our hosting provider keeps basic technical logs, such as IP addresses, for security purposes.

Accessing or correcting your information

You can ask to see or correct the information we hold about you at any time by contacting Zab on 0415 988 140. We’ll respond within 30 days. In some situations the law allows us to decline access, and if that happens, we’ll explain why in writing.

Questions or complaints

If you have a privacy concern, please contact Zab first on 0415 988 140, and we’ll do our best to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or the NSW Information and Privacy Commission at ipc.nsw.gov.au.